Mijn nieuwe website is net live gegaan en ik ben superblij met het resultaat! Chantal heeft fantastisch werk geleverd door goed te luisteren naar mijn wensen en behoeften, en heeft dat ook waargemaakt met veel follow-up van haar kant om er zeker van te zijn dat het aan mijn wensen voldeed. Communicatie is in deze gevallen erg belangrijk en met Chantal verliep dat erg soepel. Ze besteedde ook behoorlijk wat tijd aan het leren hoe ik de back-end moest beheren en bijwerken wanneer nodig. Aangezien ik niet zo technisch ben, legde ze alles goed uit en nam ze de tijd. Ik kan Chantal iedereen aanbevelen die een nieuwe website overweegt of er wijzigingen in wil aanbrengen!
Technical Virtual Assistant · 100% remote · for companies and agencies in the Netherlands
The link between your clients and the tech.
I handle client questions, fix technical issues myself and keep systems and processes running. I write code myself, so I understand what happens behind the scenes. Part-time works fine.
01 / for whom
Too technical for a regular VA. Too small for a developer.
Web agencies, marketing agencies and technical companies all know it: client questions, small technical jobs and processes that keep slipping. That is exactly the work I pick up. I talk to your clients, solve semi-complex problems myself and turn vague requests into tasks your team can act on right away. Got developers? I keep the noise off their desks. None? Then I am your technical line.
02 / services
What I do
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First-line client support & technical helpdesk
First point of contact for your clients. I handle questions, solve small and semi-complex problems myself and only bring in a developer when it's genuinely needed.
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Translating client requests into tickets & specs
I turn vague requests into clear tasks and specs. For your own team, your regular developer, or for me to pick up myself.
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Client onboarding & retention
Getting new clients up and running, managing expectations, keeping relationships warm. Client-side work has been my trade for twenty years.
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Project coordination & process
Keeping the overview, tightening up processes and maintaining the CRM. I set up automations with ActiveCampaign and Plug&Pay. Things don't get stuck.
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Content updates, CMS & small fixes
Publishing content, CMS work in Sanity, WordPress and Shopify among others, and small technical changes, without pulling in a developer.
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White-label website production
Building websites for your clients, under your brand (Lovable, Astro, Next.js). Discreet and invisible. Your clients stay your clients.
03 / how I work
How I work
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Tech and people
I can talk just as easily to a developer as to a frustrated client. That's the core of this role.
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Invisible behind your brand
I'm used to white-label work. Your clients see you, not me. That's how it should be.
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Structure over chaos
I build workflows, write tickets and keep the overview. Things don't get stuck.
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Independent & remote
I work independently without constant direction, from Spain, in your time zone. Part-time is fine.
04 / selected work
Selected work
All projects →-
Costa Wave Web
My own web design agency on the Costa Blanca, for expats and Dutch businesses active in Spain. CWW runs on Next.js 16 and Sanity v5. For clients I also build with Astro.js: static, deployable on any hosting provider, with the client owning the code.
View project → -
CarmenUlloa Real Estate
Real estate site for Carmen Ulloa Real Estate in Alicante, live-synced to their Inmovilla CRM. Over 175 properties, five languages, close to 900 indexed pages from one system.
View project → -
Lujo Luxury Living
Luxury furniture Shopify store down for 8 weeks over missing product images. The designer had given up. Fixed in 48 hours.
View project →
What clients say
Fijne samenwerking met Chantal. Goed advies en kennis van de business. Denkt ook mee in de doelen die je wilt bereiken.
Chantal heeft een prachtige website voor Alicante Like a Local gebouwd. Ik wilde graag een online platform, waarbij ik niet vast zit aan bepaalde structuren. Maar een site die meegroeit met mijn ideeën. Een site waar mensen niet alleen geïnspireerd raken, maar ook direct activiteiten kunnen boeken, blogs kunnen lezen of een digitaal product kunnen downloaden. Chantal heeft eerst een overzicht van mijn wensen gemaakt. En de huidige website helemaal omgezet naar dit nieuwe concept. Hierbij heeft zij vanaf dag 1 mijn wensen perfect vertaald naar een nieuwe vormgeving. Wat niet eenvoudig was; want mijn website bestaat uit heel veel verschillende pagina's met heel veel verschillende functies. Ik ben er ontzettend blij mee. Haar werkwijze is snel. Ze legt stap voor stap uit hoe je daarna zelf aan de slag kunt met nieuwe pagina's toevoegen. Nieuwe site nodig die écht opvalt? Dan moet je bij Chantal zijn.
06 / faq
Frequently asked questions
All questions →A regular VA mostly takes over administrative work. I do that too, but I also understand what's happening on the technical side. When a client calls to say the website isn't working, I can tell whether it's a caching issue, a broken integration or misaligned expectations. Often I fix it on the spot. And otherwise there's a clear ticket waiting for the developer.
Client support and helpdesk, turning client requests into tasks and specs, CRM management, automations with ActiveCampaign and Plug&Pay, setting up and documenting processes, content and CMS work in WordPress among others, small technical fixes and building complete websites. Not sure if something fits? Send it over, I'll tell you honestly whether it's for me.
Part-time works fine. For many clients a few hours a week is enough to keep client contact, systems and loose ends in order. We look together at what fits the scope of the work.
07 / about me
The common thread
I come from an artistic family, but my career started in sales and support: insurance, credit services, office supplies. There I set up a ticket service desk and led a CRM implementation. Via the premium gifts industry I moved into technical components, where I spent 7 years liaising daily between engineers and clients.
Then I taught myself to code, through the big online learning platforms where the better universities of the world offer their courses. My first project was straight in at the deep end: a 3D solar system in JavaScript. From there to Next.js, Astro and Shopify. That knowledge pays off. At Lujo Luxury Living a Shopify store had been stuck for 8 weeks with missing images; I fixed it with a custom CDN proxy worker via Cloudflare.
I know what the developer means when he talks about an API, and I know what the client means when he wants to 'just change a button'. After more than 20 years, that combination is second nature.
In June 2023 I moved to the Costa Blanca. I work fully remote as a self-employed professional, with an international VAT number (reverse charge for B2B within the EU). Alongside my VA work I run Costa Wave Web and build white-label websites for a marketing agency via Lovable. Available for freelance projects; part-time works fine.
Remote · Costa Blanca, Spain · international VAT number (reverse charge) · remote projects only
More about me →
08 / contact
Work that's been sitting there for weeks?
Tell me what you're running into. One short call and we'll both know whether I'm the link you're looking for.